External Service Providers

At Campbell House School, we work closely with families to ensure every student receives the right support to learn, grow, and thrive.

Sometimes this means involving specialist professionals from outside the school, such as therapists funded through the NDIS or other programs.

External providers can play an important role in supporting your child’s learning and wellbeing. However, they do not have automatic access to work on school grounds.

All requests must be made in writing by a parent or carer, allowing the school to ensure that the support is safe, appropriate, and in the student’s best interests.

What does outside support mean?

Outside support refers to professional help provided by someone who is not employed by the school.

This may include:

Assessments or therapy – such as psychology, speech, or occupational therapy
Health services – counselling or medical support not available within the school
Agency support – help with behaviour, communication, or social development

These services complement what the school already provides to support each child’s individual goals.

Because Campbell House School finishes at 1:40 p.m., families are encouraged to arrange external appointments after school hours, so therapies can occur in the early afternoon without impacting attendance or learning time.

How the process works for parents and carers

1. Parent or carer request

Parents or carers submit a written request for external support, explaining how the service aligns with their child’s RISE Plan goals.

A Parent Consent Form must also be completed and returned to the school office.

Parent Request Form

2. School review

The Learning and Support reviews each request to ensure it meets Department of Education guidelines and supports the student’s educational needs.

If approved, an information and paperwork pack will be provided to the external provider.

3. Approval

Once all documentation is complete, the school will confirm approval and arrange suitable times for support sessions.

Therapy cannot begin until written approval is provided by the school.

4. Annual review

This process must be repeated at the start of each school year to ensure all requirements and documentation remain current.

Your role in the process

Parents and carers help this process run smoothly by:

Submitting written requests for external support
Completing the required consent form
Informing providers of student absences or school events that may affect sessions

For more information, see the Department’s Parents and carers external provider factsheet

Therapies and in-school access

A limited range of external supports can take place on school grounds, depending on space, supervision, and safety requirements.

Due to the nature of our setting, external providers are generally unable to conduct in-class or playground observations.

However, school staff are able to:

Complete checklists, questionnaires or observation reports provided by therapists
Share relevant school-based information to help inform external assessments or programs
Collaborate on goals and strategies that complement classroom practice

This ensures external therapy aligns with each student’s educational plan while maintaining a safe and consistent environment for all students.

Requirements for external providers

External service providers must meet all NSW Department of Education requirements before beginning any work at Campbell House School.

1. Complete the paperwork

All external providers must:

Sign an External Provider Engagement Agreement with the school (provided in the information pack once services are approved)
Follow the External provider information sheet and checklist

2. Meet training and policy requirements

External providers must:

Follow Department policies on equity, inclusion, and child wellbeing
Comply with all relevant laws and policies, including child protection and privacy
Complete annual child protection training

See External provider information sheet and checklist for all details.

3. Provide credentials, insurance and ID

Before commencing services, providers must show: